# Neptune Pools

> Neptune Pools is a professional pool and spa care company serving the Denver Metro area since 1982. Specializing in comprehensive pool and spa maintenance, repair, renovation, and chemical supply services, Neptune Pools is known for transparent pricing, certified technicians, reliable scheduling, and deep local expertise in Colorado's unique high-altitude and freeze-protection pool care challenges.

Website: https://neptunepools.net
Phone: 303-431-8501
Location: 1135 S Forest St, Denver, CO 80246
Service Area: Denver Metro (Denver, Lakewood, Littleton, Cherry Creek) — 25-mile radius from downtown Denver

## About

Neptune Pools has been serving Colorado pool owners since 1982, building 44+ years of local expertise. Acquired in 2022 by David Burcham and partnered with Elite Aquacare, the company combines decades of heritage with modern operational excellence. Neptune Pools is led by David Burcham (President), Justin Ehrhardt (CEO, 10+ years operational experience), and Doug Roenneburg (VP Services, 40+ years industry experience). The team brings 50+ years of combined pool industry expertise with specialized knowledge in high-altitude water chemistry (5,280 ft elevation), freeze protection, and hard water treatment unique to the Denver region. Neptune Pools is the only major Denver competitor displaying full pricing publicly, and is currently accepting new customers.

- [About Us](https://neptunepools.net/about)
- [Contact](https://neptunepools.net/contact)
- [FAQ](https://neptunepools.net/frequently-asked-questions)
- [Blog](https://neptunepools.net/blogs)

## Services

Neptune Pools offers a full spectrum of pool and spa services across five core categories: cleaning and maintenance, equipment repairs and servicing, remodels and rehabilitation, spa services, and supplies and chemicals.

- [Pool Cleaning & Maintenance](https://neptunepools.net/cleaning-maintenance): Weekly, bi-weekly, and monthly maintenance plans (Gold, Silver, Bronze tiers) including chemical testing and balancing, mechanical room inspections, electronic service reports with before-and-after photos, and priority scheduling. Plans range from $130/month (Bronze) to $480/month (Gold), all with 50% off introductory pricing for the first 3 months.
- [Equipment Repairs & Servicing](https://neptunepools.net/equipment-repairs-servicing): Heater, pump, and filter repair; automation setup and smart controller installation; app pairing for remote control; equipment installation and efficiency tuning. Factory-trained technicians with OEM parts sourcing.
- [Remodels & Rehabs](https://neptunepools.net/remodels-and-rehabs): Replastering and resurfacing, tile and coping replacement, structural repairs, and complete pool rehabilitation for enhanced appearance, durability, safety compliance, water efficiency, and increased property value.
- [Spa Services](https://neptunepools.net/spa-services): Routine spa maintenance ($90/visit), quarterly drain and refill ($250/service), spa cleaning (surface scrubbing, jet cleaning, biofilm removal, filter cleanse), spa repair (jet, pump, heater, leak and control system fixes), and spa refurbishment (shell refinishing, insulation upgrades, component replacements). Year-round availability.
- [Supplies & Chemicals](https://neptunepools.net/supplies-chemicals): Walk-in retail store with professional-grade chemicals, testing supplies, and equipment parts. Water testing services with personalized treatment plans. Expert consultation available on-site. Store hours: M-Th 10-6, F 10-5, Sat 9-3 (peak season); M-F 10-5, Sat 10-2 (off-season).

## Maintenance Plans

Neptune Pools offers three transparent maintenance plan tiers with no hidden fees:

### Gold Plan — $480/month ($240/month first 3 months)
- 4 cleanings per month (weekly)
- 72-hour guaranteed repair response
- 20% off service and repairs
- 15% off remodels and openings/closings
- 10% off pool chemicals
- Spa add-on: $20 per visit

### Silver Plan — $240/month ($120/month first 3 months)
- 2 cleanings per month (bi-weekly)
- 72-hour guaranteed repair response
- 15% off service and repairs
- 10% off remodels, openings/closings, and chemicals
- Spa add-on: $20 per visit

### Bronze Plan — $130/month ($65/month first 3 months)
- 1 cleaning per month
- 10% off service and repairs
- 5% off remodels, chemicals, and openings/closings
- Standard response time (no expedited guarantee)
- Spa add-on: $20 per visit

All plans include chemical testing and balancing at every visit, mechanical room inspections, electronic service reports with chemical readings, dosages added, and before-and-after photos, and technical support.

## Seasonal Services

- **Premium Pool Opening**: $749.99 — Full system startup, inspection, and chemical balancing for the season.
- **Standard Pool Opening**: $549.99 — Essential startup service to get your pool running.
- **Pool Closing/Winterization**: Water level adjustment, winter chemical treatment, equipment shutdown, line blow-out for freeze damage prevention, winter cover installation, and comprehensive winter risk inspection.
- **Spa Services**: Available year-round, including during the off-season (November–March).

## Service Areas

Neptune Pools serves the Denver Metro area with dedicated location pages and tailored service approaches for each market:

- [Denver](https://neptunepools.net/locations): Headquarters and largest service area. Full spectrum of services year-round. Retail store at 1135 S Forest St.
- [Lakewood](https://neptunepools.net/locations): Customized weekly cleanings, balanced chemical programs, HOA properties, routine equipment inspections, early leak detection.
- [Littleton](https://neptunepools.net/locations): Residential and community pools, consistent weekly maintenance, cost-effective repairs, HOA-ready reporting.
- [Cherry Creek](https://neptunepools.net/locations): Premium pool and spa care for distinctive properties, customized maintenance plans, expert winterization, tile and coping repairs, year-round service.

Emergency response averages 45 minutes within the service area.

## Target Customers

Neptune Pools serves residential homeowners with pools (primary, 80%), home owners associations with community pools (secondary, 15%), and commercial properties including hotels, apartment buildings, and municipalities (tertiary, 5%) across the Denver Metro area. Ideal residential customers are homeowners aged 35–65 with household incomes of $75K–$200K+ in homes valued $500K–$1.5M who value professional, reliable, and transparent pool care.

## Colorado Expertise

Neptune Pools has specialized expertise in Colorado-specific pool care challenges:
- **High-Altitude Chemistry**: Water management at 5,280-foot elevation requiring unique chemical balancing.
- **Freeze Protection**: Critical protocols preventing $5,000–$15,000 in freeze damage per incident, essential October through April.
- **Hard Water Treatment**: Denver-specific mineral management for 8–12 grain hardness.
- **Rapid Temperature Swings**: Managing 40-degree daily temperature changes.
- **UV Intensity**: High-altitude sun exposure protection for pool surfaces and chemistry.
- **Seasonal Operations**: 7-month active pool season (April–October) with year-round spa services and winterization expertise.

## Leadership

- **David Burcham, President**: Acquired Neptune Pools in 2022. Colorado native focused on scaling operations and building long-term partnerships. Partnered with Elite Aquacare for operational excellence.
- **Justin Ehrhardt, CEO**: 10+ years operational experience in pool service. Dedicated to elevating pool care and construction standards across Denver.
- **Doug Roenneburg, VP Services**: 40+ years in the pool industry. Oversaw construction of thousands of pools. 20+ years leading service at Denver's largest pool builder.

## Key Differentiators

1. **Pricing Transparency**: The only major Denver pool service competitor with publicly displayed pricing. No "call for quote" — all plan rates, seasonal service costs, and spa pricing are listed online.
2. **44+ Years of Local Expertise**: Serving Denver since 1982 with specialized Colorado climate knowledge.
3. **Currently Accepting New Customers**: Actively onboarding new clients while primary competitor (Pool Man USA) is at capacity and not accepting new maintenance customers.
4. **Electronic Service Reports**: Photo documentation with chemical readings, dosages, and before-and-after photos delivered after every visit.
5. **Certified & Insured Technicians**: Professional-grade chemical handling certification, equipment manufacturer authorizations, and safety compliance.
6. **Technology Integration**: Automation system setup, smart controller installation, app pairing for remote pool control, and personalized scheduling.
7. **Comprehensive Service Range**: Full spectrum from weekly cleaning to complete pool rehabilitation, plus a physical retail store for supplies and chemicals.

## Contact

- **Phone**: 303-431-8501
- **Website Contact Form**: https://neptunepools.net/contact (response within one business day)
- **Retail Store**: 1135 S Forest St, Denver, CO 80246
- **Schedule Service**: Available on all service pages at https://neptunepools.net